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CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@fund-chi.com

or fill in our contact form:

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FAQ

01

I’ve found the sneakers I want but can’t select my size

 

Easy, refresh the screen. If not simple may be a device capability issue if so please email us so we may address this immediately.

03

Has my order been sent yet ?

 

Please keep your tracking number and receipt until purchased item is in hand. If tracking number not working properly please reach to us and we'll address the vendor quickly as possible.

05

Part of my order is missing

 

Take a photo of incorrect item and selfie of you and the item; as well as information on what would be the correct item.

07

Which methods of payments can I use?

 

Any major credit card.

02

Can you give me more information about the sneakers?

We sure can submit to you more information in form a digital brochure if you are interested; simply fill out our customer contact form.

04

Can I track my order ?

 

YES. Yet please keep your information in safe place until completion of order is in hand.

06

You’ve sent me the wrong items

 

Take a photo of incorrect item and selfie of you and the item; as well as information on what would be the correct item.

09

Is it safe to order online?

 

Yes. This site using secured payments and third party tracking.

10

Delivery - How much is it and how long does it take?

 

These items are printed on demand.  The footwear is hand made from Italy which includes free shipping.

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